News

Today we announce the launch of Shire Heroes to recognise the brave sacrifice of our serving men and women in the Armed Forces, some of whom never return home and, of those who do, some who are severely injured, in the line of duty or, as they would say "just doing their job".

We are holding an Armed Forces Gala Ball on Friday, 28th October, 2011 at Franklin's Gardens, Northampton with an Auction and silent auction of pledges that "money can't buy" to raise £10,000. We seek support from business people, friends, colleagues and families across the county. Dig deep! Also Young Heroes between 10-16 years who can help with car washing, baking cakes, washing up for mum for a month etc.

The reason a good number of top quality organisations fail their customers is that the premise of Customer Service is not communicated throughout the organisation. Business leaders are fast catching on that great customer service is the route to a successful business. Even if you are bit more expensive, customers will remain loyal because they value the service. Find out here more about how you too can deliver exceptional customer service.

 

 

 

This is not intended to be a To Do list about setting up a business or changing direction. It is more about the frame of mind you need to get into before you make the decisions that will have an enormous impact on your life

Provides guidelines on how to dismantle barriers often encountered when attempting to manage change in an organisation. Suggests ways that negative attitudes such as resentment, depression, distrust, stress, disloyalty, and lack of productivity often perceived in staff about to experience major change, can be overcome. Written during the last recession, the Paper is testament to how common symptoms reappear during familiar economic cycles.

Charles Macadam Profile Business Coach, Mentor and Troubleshooter Sept 2010

EAST MIDLANDS BUSINESS OWNERS BETTER PLACED THAN MOST TO WEATHER ECONOMIC STORM: CHARLES MACADAM’S SMALL BUSINESS COACHING FORMULA FOR SUCCESS

Northampton...15th September, 2010... East Midlands business owners have a real opportunity to outperform other regions because of its location and strong European transport links, says Charles Macadam, Business Coach, Mentor and Troubleshooter, based in Northampton.